The most common service complaint from new clients is almost always day of service cancellations. Even though most physicians started ASCs to drive efficiency and bottom line numbers, it is not unusual to encounter a center with a cancellation rate of more than 20% of its daily schedule.
- Cardiac clearances
- Patient record requests
- Patient drug interactions that may prevent the case going forward. These can usually be solved by suspending the use for a period of time
- Comorbidities that require special treatment
Most anesthesia groups do not participate in this process, which is why most centers have the daily headache of DOS cancellations.
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